May We Continue This Call in English in Spanish

Thank you for your amazing, helpful lessons.

Thank you for this wonderful lesson. I'm about to start as an Office Administrator, and teaching us some phrases to make appointments would be appreciated.

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Reply to Maryam

Hi Maryam, thank you for the comment. I'm glad this one was helpful and I'd love to do a lesson on phrases for making appointments. Could you tell me a little bit more so I can provide a lesson that will truly help you? What kinds of appointments? Are you making the appointments for yourself or someone else? Are you also confirming appointments? Are you doing it by phone or email?

Carlos Basey

9 months ago

Dear Madam

I would like to know which is the correct preposition for use when I am the one asking for someone if available on the phone:

May I speak to Lewis?
or May I peal with Lewis?

Which options are better to use for both because I saw it watching your video.

Dear Annemarie,
Thanks for teaching us English . I would like to have deeper understanding on these wards cooprartion, coordinating, adhere,

Dear My Teacher Annemarie

Let me ask you one questions,
Please elaborate about tenses one more time? Thank you

Kind regards!
Amu

Dear Annemarie

Thank you so much for this regretful and fantastic lesson.This lesson is really a problem solver and help for me.
Many thanks my Dear

Kind regards!
Amu

Jessica T. Urdaneta

11 months ago

I will probably use this phrase, I'm sorry, I didn't catch that. Could you please repeat yourself?

Jessica T. Urdaneta

11 months ago

Hi Annemarie,
I'm grateful to discover you. This lesson is really a big help for me. I was just hired as Admin Asst and my CEO is an English native speaker. I have a problem speaking English, most of the time I am out of words to say even in a simple conversation.
Thank you very much.

Dear madam,

Thank you very much for this wonderful lesson.

One confusion I have :

Can we use the word 'DEAR' in a professional business call ?

For ex: Can a prospect/customer call a Customer Care representative 'My Dear.<Name>…' in the middle of the conversation which is solely product related ?

Author

Reply to T.C

Hi, thank you for the question. In U.S. business culture, using 'dear' is not appropriate. It's too intimate to use for business letters, emails, and phone calls.

Ihought that asking to slow down is a shame full thing but when i head you saying that even the native speakers ask that so i felt more confident to make any calling using this phrases :sorry wold you mind slowing down.

Omg. What i say.how do you know what's going on in my mind. Really i'm amused to read these important Articles, to be Honest everyday i have to practice with my English speaking partner. And really i didn't know how to end my call from myself. Now i've learned how to end my conversation with my partner that is ( it was great to conversation with you) (i wll talk to you Again in the next day) really i love your teaching strategy. Love from Bangladesh

Dear Annemarie, thanks for an amazing lesson.

Hello. This is Carl with Company X. Could you connect me with someone in the training department?

thank you for this wonderful lesson

Dear Annemari, Thanks for an amazing lesson video. That was really helpful. I need help with the following situation, please. How do I start a phone conversation in this scenario? We have been a customer of <insert their business name> for 7 years. We are thinking about changing providers because we feel the customer service provided is less than satisfactory. Phone Call to Customer  Rapport is established  Customer's name is used  Open questioning techniques are used to explore customer issues  Customer concerns are acknowledged  Paraphrasing is used to summarise customer concerns  An … Read more »

Dear Annemarie,You asked me two challenge questions related to phone calls.Here they are.
1.Hello, I'm Meena Sevak speaking, would you like to leave the message?I'll definitely let her know about your call.
2.I am sorry but I didn't catch you. Could you please repeat that again?

Reply to Meena sevak

Dear Annemerie, I enjoy your lessons.They are interesting as well as very useful for me.

Hey Annemarie I love the way you teach.. when I hear you it looks like it is very easy to speak English but sometimes i stuck. As I am working in a dress designing store in usa and I feel so nervous when customers come to buy and try dresses and I don't know how to give them honest compliments and make them feel like I am confident and a good sale person . I would love if you give me some ideas that how to give them compliments .. thanks

Hey Annemarie, I wanna ask about a particular situation… So what should I say If somebody is asking for getting internship at their institution…and they also ask me about what am I planning for career opportunities after I 'll complete my studies…
So the question is how should I formally deny them and communicate about interest and my inclination towards something else….for now I'm indulging my focus somewhere else..
Because the respective person who has called me started explaining about every pros and every minor information related to the them….
Hoping for the best lesson
Thank You..

Hi Annemarie. I should confess that your diction is flawless. I am a teacher and I really enjoy your method of teaching. You're trying to teach each lesson by the simplest way so that everyone can learn in the most effective and efficient way. Good luck.

what is the best way to say professionally if a person on the other line was hard to hear, or voice is breaking up. i always have a trouble explaining to them when i cant hear them properly.
Thank you Annemarie for your good content and dedication for teaching English to non- native speakers.

Good day Annemarie. The phrases would help me a lot especially when calling our BOD, which I usually do almost every week. I like the phrase "I'm sorry, do you mean to say".

Wow Annemarie,your phone phrase lesson is very effective and easy to learn.It is very motivated and stratetegic.Like before answering the phone like:-take a few deep breaths,calm down and prepare to speak in English.One of the lesson I will practice is:-I'm sorry I didn't catch that,could you say that one more time.
Well Annemarie,I really appreciate the result of your efforts in Speak Confident English.thank you so much.
Abangmok.

Author

Reply to Abangmok

I'm so glad to hear this lesson was useful to you!! Sounds like you have some effective new phrases to use.

Niurka Sariol

2 years ago

1. I sell insurance policies over the phone and I need to ask the same questions that other person did before, and most customers are very upset.
2.New expression I will start using: Sorry, to interrupt. Before you continue, can I clarify what you said?

Hussien Ahmed

2 years ago

Yes, that's exactly what I face it.
Thank you so much, for your amazing video

Claudia Lucia

2 years ago

Hi! Annemarie.
I have long wanted to speak english.
Today I´ve taken this first lesson.
The diction in your speech is so impeccable that,
I mostly understand what you say.
It is true that conversations on the phone are a challenge.
There are various idioms and accents in english that,
I find confusing and increase my insecurity to speak.
Thank you!! 💗 Through this class you transmit and
inspire security. Wonderful to find you on the web🙌🎉👏
The best energy always!!🍀

Reply to Claudia Lucia

Hi Claudia Licia. Thank you so much for your comment. We're thrilled to know this lesson was helpful to you. We wish you much continued success in your English.

Thank you very much Annemarie !😊
This lesson is very important for first time in the conversation 👍and i have learning a lot with you, for an phrases to téléphone calls or another …🙏👏

Today I learned how to take a message.
and thank you ma'am.

1) I have a question about when I Sam calling to someone or have been transferred to a department and I'm not sure if that's the right one.
2) The most helpful statement in the lesson is : Could you have him/her return my call?
Your lessons are fantastic. Thanks a lot. ❤️

Trinidad pujols

2 years ago

hi annemarie, lm going to work for a insurance car company soon, im going an agent answering phone calls, can help with more vocabulary, thanks and i will apreciatte it.

Hi Anemaire! I just want to say thank you!

Hi Anemaire, this is seleshi I have got a great lesson in various ways. Thank you and God bless you.

Last edited 2 years ago by Seleshi

Everytime I make a call back, I always hear an answer from my customer, "this is her" or "this is his". I seldom hear from them a reply of "yes speaking" or this is (name).

Is "this is his/her" a formal or informal phrase?

Thank you so much for this lesson Annemarie. I'm in marketing and I reach out to companies for my ideas. My problem is how to leave a message whenever my call go straight to the voicemail. I'm not sure how to begin and end a voicemail in a business manner.
I like all the phrase that you have used on "how to clarify phone call". I always say " I'm sorry, say that again?". I feel that I annoy the person on the other line every time I use that phrase.

May

CLETUS OLANDO NWOGIJI

2 years ago

Dear Annemarie, thank you very much for this wonderful class on common and important telephone phrases. I always find it difficult answering telephone calls from academics whom I consider as good speakers of English. I am an undergraduate and most times, my lecturers ring me up especially my supervisor to find out the progress of my research work. Although, I have learnt from this class, how to always put them on hold formally while I comport myself to speak with them in English, I would appreciate it if you could help me with more tips on how to always communicate … Read more »

Hello Annemarie,
I love anthem of Liverpool " You never walk alone" and I´m practically finding out that I'm not alone in it (I can't sleep before the English teleconference). I don't know if anyone will enjoy it, but I will.
Your lesson is really helpful, thank you
Jiri

Delphine Riviere

2 years ago

Hello, I'm a receptionist and I have to answer the phone off course, but more than that I need to filter calls. When a person asks to talk to the CEO or a manager for exemple, and I need to be sure that he knows him and it's not only because the person wants to sell some services, what will be the polite and professional way to ask ( is he knows the CEO personnally, or if his call is expected?).
Thank you so much for your answer and all your tips.

Delphine

Author

Reply to Delphine Riviere

Great question, Delphine! This is what I hear a lot of receptionists say: First, "May I ask who's calling?" If the caller gives the specific name, then you could say, "And may I ask what this is concerning?" The caller should be able to provide a reason for the call. If they are not clear or they try to avoid answering, you have a couple of options: 1. "[Insert CEO name] prefers that I provide the purpose of the call prior to transferring directly to him/her." 2. "I'd be happy to take down your information and let [CEO name] know … Read more »

Good morning Annemarie
Thank you for the telephone phrases, however I'm still struggling I bit and I'm hoping soon I would be able to strike a balance. I sometimes become anxious and I don't want to make mistakes or give incorrect information especially talking to a native speaker I feel intimidated but I won't give up.

Reply to Thuli

Hi Thuli,

Thank you so much for your comment. It's 100% normal to feel that way. Speaking on the telephone may be quite frustrating and challenging, but if you take one step at a time your telephone skills will definitely improve. Learning another language — and speaking it fluently — is not easy. We make a lot of mistakes along the way. It requires perseverance and I can see you have that because you're not giving up. I wish you continued success in your English progress.

Bets, Tanya

Damira Smanalieva

2 years ago

Dear Annemarie. Thank you so much again for your absolutely unique lessons and generous work for us. Telephone calls were really difficult for me particularly when someone were calling to me. I am grateful for the fortunate chance to come to your channel. Every your lesson gives steps to confidence.

Author

Reply to Damira Smanalieva

What a wonderful comment, Damira. Thank you. I'm thrilled to know my lessons are helping you develop confidence. 🙌

Hello Annemarie, You're asking for a common phone call I make in English but don't know what phrase or question to use. Here it is:
I regularly take part in conference calls with American (NY) colleagues. Because of the conference situation (everyone talks in a mess) I often find it difficult to understand correctly. How do I proceed, what should I say then?
Thank you soo much 🙂
Frank

Author

Reply to Frank

Great question, Frank. It certainly is difficult when so many people speak at the same time. One thing I often say is, "I'm sorry [insert name], I wan't able to catch what you said. Would you mind repeating that?"

1.exactly , I can talk though the phone with important conversation, because I don't understand what are they saying . like the phone call from the doctor, from school of my kid, from some office…. Totally I don't understand at all .If you can help me , that would be great .
2. Now after watching your video, I know how to say : can you speak lowly please , can you say that again please, or can you explain it for me . In the phone if I don't understand .